SSPO - Supporting Cisco Service Provider IP NGN Operations 1.0
On-Site Learning
On-Site Learning
Who Needs to Attend
- Support staff
- Service provider network operations center (NOC) personnel
- Service provider engineers
- Service provider partners
Prerequisites
- IP networking fundamentals covered in ICND1
- Operations process knowledge represented by eTOM and/or ITILŪ training or recommendations
- Knowledge of or experience troubleshooting IP network environments
- UNIX and/or Linux operating system experience or familiarity
Follow-On Courses
There are no follow-ons for this course.
Learn the basics of the service provider network operations environment.
In this course, entry-level personnel will get an introduction to the service provider network operations environment, processes, and management tools and methods. You will practice the primary job roles and tasks as you prepare for the Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) certification exam. CCNA SP Operations certification validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
Students are required to bring their laptops to class equipped with Windows XP, 2K, or 2007 and an Ethernet cable.
What You'll Learn
- Service provider NGN technology trends and their effect on operational environments
- NMS tools available to monitor networks and network devices
- Implement incident (event) management procedures
- Demonstrate fault management procedures
- Configuration management process
- Change management procedures
- Performance management procedures
Course Outline
1. Introduction to the Service Provider NGN and the Operations Environment
2. NMS Tools and Protocols
3. Incident Management
4. Fault Management
5. Configuration Management
6. Change Management
7. Performance Management
Labs
RSS