Windows 7, Enterprise Desktop Support Technician (M50331)
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Who Needs to Attend
Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers
Prerequisites
- A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended
- TCP/IP Troubleshooting skills
- Experience working in a domain environment
- Experience using desktop and command-line troubleshooting tools
- Experience installing and troubleshooting desktop application problems
- Experience configuring registry and group policy settings
Follow-On Courses
There are no follow-ons for this course.
This five-day instructor-led course provides you with the knowledge and skills needed to isolate, document, and resolve problems on a Windows 7 desktop or laptop computer.
Certification:
This course will help you prepare for Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician.
What You'll Learn
- Identify and Resolve Desktop Application Issues
- Identify the Cause of and Resolve Networking Issues
- Manage and Maintain Systems That Run Windows 7
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
Course Outline
1. Identifying and Resolving New Software Installation Issues
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
2. Resolving Software Configuration Issues
- Changing Default Settings on the Image
- Enabling and Disabling Features
- Pointing to a Network Resource
- Configuring Updates
- Resolving Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolving Software Configuration Issues
3. Resolving Software Failure
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolving Software Failure
4. Identify and Resolve Logon Issues
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
5. Identifying and Resolving Network Connectivity Issues
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolving Network Connectivity Issues
6. Identifying and Resolving Name Resolution Issues
- DNS Name Resolution
- Using a Hosts Files
- WINS Configuration
- Using LMHOSTS Files
- Name Resolution Order
- Manual vs. DHCP Configuration
- Resolving Name Resolution Issues
7. Identifying and Resolving Network Printer Issues
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Managing Printers with Group Policy Settings
- Resolving Network Printer Issues
8. Identifying and Resolving Performance Issues
- Analyzing Event Logs
- Setting Power Management
- Optimizing Processor Usage
- Optimizing Memory Usage
- Optimizing Hard Drive Usage
- Optimizing Network Usage
- Performance Tools
- Resolving Performance Issues
9: Identifying and Resolving Hardware Failure Issues
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolving Hardware Failure Issues
10. Identifying and Resolving Wireless Connectivity Issues
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolving Wireless Connectivity Issues
11. Identifying and Resolving Remote Access Issues
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolving Remote Access Issues
12. Managing File Synchronization
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolving File Synchronization Problems
13. Identifying and Resolving Internet Explorer Security Issues
- Configuring Security Zone
- Configuring Security Levels
- Configuring Privacy Settings
- Managing Add-ons
- Configuring Smart Screen Filter
- Other Security Issues
- Resolving Internet Explorer Security Issues
14. Identifying and Resolving Firewall Issues
- Securing Network Applications and Features
- Program and Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolving Firewall Issues
15. Identify and Resolve Issues Due To Malicious Software
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering from Malware Infection
- Resolving Issues Due to Malicious Software
16. Identifying and Resolving Encryption Issues
- Configuring a Recovery Agent
- Using EFS
- Using BitLocker
- Encryption Tools
- Resolving Encryption Issues
17. Identifying and Resolving Software Update Issues
- Types of Windows Updates
- Using Windows Update
- Using Microsoft Update
- Resolving Software Update Issues
Labs
Lab 1. Identify and Resolve New Software Installation Issues
- Create a Repair Disk and Installation Partitions
- Install and Configure Windows 7
- Install Programs and test Applocker
- Configure Compatibility Settings
Lab 2. Resolve Software Configuration Issues
- Install the Windows Automated Installation Kit
- Create a Windows PE bootable image
- Create a VHD disk
- Install Windows 7 on a VHD
- Boot Windows 7 from a VHD
- Use the Problem Steps Recorder
Lab 3. Resolve Software Failure
- Install applications written for older versions of Windows
- Use the Program Compatibility Tool to configure settings for older applications
- Use PowerShell scripts to configure Network Adapters
- Use the Troubleshooter to enable the network adapter
- Install Windows 7 SDK
- Create a Troubleshooting Pack with the SDK
- Configure Event Forwarding
- Use System Restore
Lab 4. Identify and Resolve Logon Issues
- Join a computer to the domain
- Install Remote Server Administration Tools (RSAT)
- Test and verify domain user account properties
- Create Logoff script using PowerShell
- Test the use of Roaming Profiles
- Test the use of Mandatory Profiles
Lab 5. Identify and Resolve Network Connectivity Issues
- Use command-line tools to identify and fix network connectivity problems
- Fix connectivity problems caused by problem scripts
Lab 6. Identify and Resolve Name Resolution Issues
- Configure and test DNS resolution
- Configure and test Hosts File resolution
- Configure and test NetBIOS resolution
Lab 7. Identifying and Resolving Network Printer Issues
- Install local and network printers
- Create and use a separator page
- Configure Printer Redirection and Printer Pooling
- Move the Print Spooler Directory
Lab 8. Identify and Resolve Performance Issues
- Schedule and perform a disk defragmentation
- Use Task Manager
- Use Resource Monitor
- Display a message when a service stops
Lab 9. Identify and Resolve Hardware Failure Issues
- Use the Windows Memory Diagnostics Tool
- Fix hard disk errors
- Use the Reliability Monitor
- Use Event Viewer to find hardware information
Lab 10. Identify and Resolve Remote Access Issues
- Configure Remote Access settings for a domain user account
- Create and test a VPN connection
Lab 11. Manage File Synchronization
- Configure and test offline files
- Restore the previous version of a file
Lab 12. Identify and Resolve Internet Explorer Security Issues
- Configure trusted security zone
- Configure the security and privacy features in IE
- Configure Group Policy settings for Internet Explorer
Lab 13. Identify and Resolve Firewall Issues
- Configure and test firewall rules for an application
- Fix application problems caused by firewall rules
Lab 14. Identify and Resolve Issues Due To Malicious Software
- Use the Action Center to manage UAC settings
- Use Windows Defender
- Use System File Checker
- Use the Malicious Software Removal Tool
Lab 15. Identify and Resolve Encryption Issues
- Encrypt Files using EFS
- Configure EFS sharing
- Configure a recovery agent
Lab 16. Identify and Resolve Software Update Issues
- Configure Windows Updates using desktop settings
- Configure Windows Updates using Group Policy settings
Classroom Dates and Locations
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Course Code: 8709
Registration Information
$2475 CAD
5 Day Course
Microsoft Course: M50331
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