This two-day instructor-led course will teach you how to implement and maintain an Office Communications Server 2007 telephony solution. In this course, you will cover the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organization. Further, the course introduces the various call-flow scenarios in an enterprise and explains the call flow among the various Office Communications Server 2007 components in each scenario.

This course incorporates materials from the Official Microsoft Learning Products (OMLP):

• 5179 - Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007

What You'll Learn

• Implement and maintain telephony by using Office Communications Server 2007.
• Plan and deploy Office Communications Server 2007 in a PBX telephony environment.
• Plan and deploy Office Communications Server 2007 enterprise telephony solutions.
• Describe and monitor Office Communications Server 2007 call flow

Who Needs to Attend

Current real-time communications IT professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007

Prerequisites

• Familiarity with Active Directory knowledge and concepts
• Familiarity with Exchange 2007 Unified Messaging knowledge and concepts
• Familiarity with SharePoint knowledge and concepts
• Fundamental knowledge of using Microsoft Office 2007 or Microsoft Office 2003
• Fundamental Windows Server 2003 knowledge and experience
• Fundamental Networking knowledge and experience
• The following courses are recommended, but not required

• Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007 (M5177)
• Implementing and Maintaining Audio/Visual Conf and Web Conf Using Microsoft Office Communications Server 2007 (M5178)

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Implementing and Maintaining Telephony by Using Office Communications Server 2007

• Introduction to the Components of a Telephony Solution
• What Is Intermediation of Telephony?
• What Is a PSTN Network?
• What Is a PBX?
• What Is VoIP?
• What Are Gateways?
• How SIP-PSTN Gateways Work
• What Are Basic Endpoints?
• Overview of the Integration of Office Communications Server Telephony
• PBX Coexistence Configuration
• Office Communication Server Stand-Alone Configuration
• Pre-requisites for Migration to Office Communications Server Telephony
• Migration from a PBX to a Coexistence Configuration
• Migration from a PBX to an Office Communications Server Stand-Alone Configuration
• Migration from a Coexistence to a Stand-alone Configuration
• Determining the Architecture for the Office Communications Server Telephony Deployment
• Determining Configuration Options
• The Role of a Mediation Server
• HW Load Balancers
• Designing a Network for Office Communications Server 2007
• Active Directory Design and Network Considerations
• Demonstration: Configuring DNS
• Bandwidth Considerations
• Implementing a Secure Telephony Solution
• Key Features of a Secure Telephony Solution
• Active Directory Credentials in a Secure Telephony Solution
• Group Policies in a Secure Telephony Solution
• Encryption in a Secure Telephony Solution
• Certificate Services in a Secure Telephony Solution
• Demonstration: Securing a Telephony Solution
• Managing and Monitoring an Enterprise Telephony Solution by Using Administration Tools
• What Is Microsoft Management Console?
• Why Monitor Call Detail Records?
• Demonstration: Using the Office Communications Server 2007 Administrative Tools Snap-In

2. Planning and Deploying Office Communications Server 2007 in a PBX Telephony Environment

• Configuring Deployment Topologies
• Considerations for an Office Communications Server 2007 Telephony Configuration
• SIP-to-PBX Topology
• SIP-to-PSTN Topology
• SIP-to-IP-PBX Interoperability
• Overview of Enterprise Telephony Clients Deployment and Configuration
• SIP Endpoints
• Considerations for Deploying and Configuring Office Communicator 2007
• Considerations for Deploying and Configuring Office Communicator Mobile
• Considerations for Deploying and Configuring Office Communicator Web Access
• Microsoft SIP Endpoints
• Third-party SIP Endpoints
• Demonstration: Deploying and Configuring Office Communicator 2007

3. Planning and Deploying Office Communications Server 2007 Enterprise Telephony Solutions

• Overview of an Enterprise Telephony Solution
• How Basic Call Control Works
• Features of Advanced Call Control
• What Is Phone Number Normalization?
• Overview of Routing in an Enterprise Telephony Solution
• Location Profiles
• Dial Plans
• Call Routing
• Phone Usage Records
• Voice Policies
• Call Routes
• Route Helper
• Configuring the Enterprise Telephony Solution Components
• Planning for Media Gateways
• Topologies for Media Gateways
• Deploying Mediation Servers
• Front End Servers
• Directors
• Connecting to a Remote Office
• Access Edge Server
• Features of Front End Servers

4. Monitoring and Maintaining Office Communications Server 2007

• Backing Up and Restoring Office Communications Server 2007
• Prepare for Backup and Recovery
• Back Up Office Communications Server 2007
• Restore Office Communications Server 2007
• Demonstration: Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server 2007
• How to Monitor Resource Utilization
• Event Logging
• OCSLogger
• Configuring the Archiving and CDR Service
• What Is the Archiving and CDR Server?
• Components of the Archiving and CDR Service
• How to Install the Archiving and CDR Server
• Demonstration: Installing and Activating the Archiving and CDR Server
• Demonstration: Associating Archiving with the Front End Server or Pool
• Options for User Configuration for Archiving
• Options for Call Data Records Configuration
• Overview of Protocol Monitoring in a Telephony Solution
• Why Capture Protocols?
• Call Flow Monitoring Tools
• Monitoring Call Flow in an Office Communications Server 2007 Telephony Environment
• Office Communicator Voice Call Flow
• Demonstration: Capturing Call Flow between Office Communicator Telephony Users
• Office Communicator-to-PBX Call Flow
• PBX-to-Office Communicator Call Flow
• Office Communicator-to-PSTN Call Flow
• PSTN-to-Office Communicator Call Flow

Labs

Lab 1. Implementing and Administering a Secure Telephony Solution

• Designing an Office Communications Server Architecture for Tailspin Toys
• Designing an Office Communications Server Architecture for World Wide Importers
• Securing a Telephony Solution

Lab 2. Implementing Office Communications Server 2007 in a PBX Telephony Environment

• Configuring a Deployment Topology
• Deploying Enterprise Telephony Clients
• Making Calls by Using Office Communicator 2007 (optional)

Lab 3. Implementing an Office Communications Server 2007 Enterprise Telephony Solution

• Configure Location Profiles
• Create Phone Usage Records
• Deploy the Mediation Server
• Configure Routes
• Using Route Helper to Check Enterprise Voice Configuration
• Configure Enterprise Voice Policy
• Configure User Phone Numbers
• Make a voice call via the PSTN (optional)

Lab 4. Maintaining and Monitoring Office Communications Server

• Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server
• Working with the Call Flow Monitoring Tools