Effective Facilitation for Business Analysts (BA85)
Who Needs to Attend
Systems analysts, business analysts, requirements analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists.
Prerequisites
Follow-On Courses
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
- Associate's Certificate in Business Analysis
- Advanced Certificate of Completion in Business Analysis
- Associate's Certificate in Enterprise Business Architecture for the Public Sector
- Advanced Certificate of Completion in Enterprise Business Architecture for the Public Sector
- Associate's Certificate in IT Project Management
- Advanced Certificate of Completion in Project Management
- Advanced Certificate of Completion in IT Project Management
Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops.
Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.
In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements. You'll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict management, and root cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.
What You'll Learn
- The role of facilitation in business analysis
- Plan a facilitated meeting
- Create an agenda and risk analysis
- Use the appropriate facilitation techniques in a meeting
- Plan for and facilitate in a virtual meeting environment
- Use advanced brainstorming, analysis, and decision-making techniques
- Manage conflict in a facilitated meeting
Course Outline
1. Facilitation Basics
- What Facilitation Is
- The Role of the Facilitator
- To Facilitate or Not to Facilitate?
- Benefits of Facilitation
- Facilitation in Business Analysis
2. Planning a Facilitated Meeting
- Why Planning is Critical
- Defining the Purpose
- The Facilitated Meeting Planning Worksheet
- Key Characteristics of Participants
- Meeting Risks and Responses
3. Facilitation Techniques
- Building an Agenda
- Techniques for Facilitated Meetings
- Brainstorming
- Gap Analysis
- T-Charts (or Force Field Analysis)
- Model Types
- Impact/Effort Grid
- Multi-Voting
4. Conducting a Meeting
- Facilitation Actions
- Facilitation Behaviors
5. Virtual Meetings
- Challenge of Teleconferences and Web-Conferences
- Meeting with Dispersed Participants
- Best Practices for Virtual Meetings
6. More Techniques for Facilitation
- Brainwriting (Anonymous Brainstorming)
- Root Cause Analysis
- Criteria-Based Grid
- How Various Models Can be Used with Groups
7. Managing Conflict
- Understanding Conflict
- Good vs. Bad Conflict
- Resolving Conflict between Participants
- Resolving Conflict between Participant and Facilitator
Exercises:
- Complete a Facilitation Meeting Plan
- Create Meeting Agenda
- Practice Facilitating Multiple Meetings
- Practice Root Cause Analysis
- Complete a Criteria-Based Grid
Classroom Dates and Locations
Don’t see the location or date you need? No problem – just use our By Request service.
Course Code: 2657
Registration Information
$1495 CAD
2 Day Course
14 PMI PDUs
14 IIBA CDUs
Global Knowledge is a Charter Endorsed Education Provider (EEP™) of the International Institute of Business Analysts (IIBA®)
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