ITIL® Service Lifecycle: Continual Service Improvement
Who Needs to Attend
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Prerequisites
- ITIL v3 Foundation Certification (required)
- Two years of relevant work experience
- To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publication Continual Service Improvement (ISBN 10: 0113310498) and complete at least 21 hours of personal study
Follow-On Courses
- ITIL® Service Lifecycle: Service Strategy
- ITIL® Service Lifecycle: Service Design
- ITIL® Service Lifecycle: Service Transition
- ITIL® Service Lifecycle: Service Operation
- ITIL® Service Capability: Planning, Protection, and Optimization
- ITIL® Service Capability: Service Offerings and Agreements
- ITIL® Service Capability: Release, Control, and Validation
- ITIL® Service Capability: Operational Support and Analysis
- ITIL® v3: Managing Across the Lifecycle
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
Learn the best practices for ITIL Continual Service Improvement.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.
Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to Global Knowledge 20 days prior to the start of class. Please e-mail certification information to ITIL.Courses@globalknowledge.com, or fax it to (919) 468-4104.
What You'll Learn
- Service Management as a practice and CSI principles, purpose, and objective
- How all CSI processes interact with other Service Lifecycle processes
- The sub-processes, activities, methods, and functions used in each of the CSI processes
- Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
- How to measure CSI performance
- Technology and implementation requirements in support of CSI
- The challenges, critical success factors, and risks related with CSI
Course Outline
1. Introduction
2. Continual Service Improvement Principles
3. Continual Service Improvement Process
4. Continual Service Improvement Methods and Techniques
5. Organization for Continual Service Improvement
6. Technology for Continual Service Improvement
7. Implementing Continual Service Improvement
8. Critical Success Factors and Risks
9. Exam Preparation/Mock Exam
10. Exam
Classroom Dates and Locations
Date |
Location |
|
| Oct 12 - 15, 2010 | Vancouver, BC | Register |
| Oct 12 - 15, 2010 | Ottawa, ON | Register |
| Dec 6 - 9, 2010 | Mississauga, ON | Register |
| Dec 14 - 17, 2010 | Winnipeg, MB | Register |
| Jan 11 - 14, 2011 | Toronto, ON | Register |
| Jan 18 - 21, 2011 | Victoria, BC | Register |
| Jan 31 - Feb 3, 2011 | Vancouver, BC | Register |
| Feb 1 - 4, 2011 | Ottawa, ON | Register |
| Feb 8 - 11, 2011 | Edmonton, AB | Register |
| Feb 15 - 18, 2011 | Kitchener, ON | Register |
| Feb 22 - 25, 2011 | Calgary, AB | Register |
| Mar 14 - 17, 2011 | Mississauga, ON | Register |
| Apr 18 - 21, 2011 | Ottawa, ON | Register |
| Apr 26 - 29, 2011 | Winnipeg, MB | Register |
| May 24 - 27, 2011 | Victoria, BC | Register |
| May 24 - 27, 2011 | Toronto, ON | Register |
Don’t see the location or date you need? No problem – just use our By Request service.
Course Code: 2649
Registration Information
$2895 CAD
4 Day Course
28 PMI PDUs
RSS