Implementing, Configuring, and Troubleshooting Windows Vista (M5116, M5117)

Classroom Learning

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Virtual Classroom e-Learning

On-Site Learning

Who Needs to Attend

Experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues, have used Windows XP-SP2, have experience with Windows server operating systems and whose jobs require them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Prerequisites

Familiarity with computer hardware and devices, such as the ability to look into device manager and look for unsupported devices
Experience supporting previous versions of the Windows operating system
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership

Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

Learning Paths

This course is part of the following job roles:

Learn to install, maintain, and troubleshoot Windows Vista computers.

In this five-day Enhanced Windows Vista training course, students acquire knowledge from two Official Microsoft Learning Product (OMLP) courses, get practical lab experience with installation and upgrades, and learn about Vista SP1 improvements to security, performance, and deployment - a robust combination unparalleled in the market.

Get the knowledge and skills you need to successfully install, maintain, and troubleshoot Windows Vista computers. Focus on successful configuration of the IT Pro tools and applications that ship with Vista. Learn to identify technical problems that can occur on your organization's client computers, and learn the Windows Vista tools used to monitor and maintain those computers. By the end of this course you will have installed and configured a Windows Desktop that is secure and on the network, while focusing on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

This course incorporates material from the following Official Microsoft Learning Products (OMLPs):

Course 5116: Configuring Windows Vista Mobile Computing and Applications
Course 5117: Installing, Configuring, Troubleshooting, and Maintaining Windows Vista

Certification

This course covers concepts addressed on the following Microsoft Certified Professional exams:

Exam 70-620: TS: Microsoft Windows Vista, Configuring
Exam 70-622 Pro: Microsoft Desktop Support - Enterprise

For SATV redemption: If you are planning to redeem your SATVs for this course, please note that two SATV voucher numbers are required. One voucher number should reflect three days of training, and the second should reflect two days of training.

What You'll Learn

Install Windows Vista
Configure advanced networking
Configure user account and network security
Discover the most appropriate method to troubleshoot Windows Vista Computers
Identify Windows Vista tools that can be used to help in the troubleshooting process
Plan and apply a troubleshooting methodology for an organization
Maintain and optimize Windows Vista systems

Course Outline

1. Installing, Upgrading, and Deploying Windows Vista

Introduction to Windows Vista
Performing a Clean Installation of Windows Vista
Upgrading and Migrating to Windows Vista from a Previous Version of Windows
Upgrading Between Windows Vista Editions
Windows Vista Desktop Deployment Infrastructure
Preparing the Target Computer
Obtaining and Applying a Desktop Image

2. Troubleshooting Windows Vista Startup

Overview of a Troubleshooting Methodology
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE

3. Configuring and Troubleshooting Hardware and Devices

Installing and Configuring Windows Vista Device Drivers
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting BitLocker-Protected Computers

4. Configuring and Troubleshooting Networking

Sharing Data with Others
Managing Windows Vista Files
Configuring Network Connectivity
Configuring Remote Access
Networking Without Wires
Connecting to a Wireless Network
Determining Network Settings
Troubleshooting Network Connections

5. Configuring and Troubleshooting Security

Overview of User Account Control
Troubleshooting User Account Control
Configuring Windows Defender in Windows Vista
Configuring Windows Firewall Settings

6. Maintaining and Optimizing Windows Vista

Maintaining Performance by Using Windows Vista Performance Tools
Optimizing Windows by Using Windows Vista Diagnostics Tools
Configuring Windows Update

7. Maintaining and Optimizing Windows Vista Systems

Maintaining Performance Using Windows Vista Performance Tools
Optimizing Windows Using Windows Vista Diagnostics Tools
Configuring Windows Update

8. Configuring Windows Vista Media Applications

Configuring Windows Media Player for Windows Vista
Configuring Windows Media Center

9. Configuring Windows Vista Productivity Applications

Configuring Windows Sidebar
Configuring Windows Mail
Configuring Windows Meeting Space
Configuring Windows Calendar
Configuring Windows Fax and Scan

10. Configuring Mobile Computers

Configuring Mobile Computer Settings
Configuring Mobile Devices
Configuring Power Options

11. Configuring Tablet PC Settings

Configuring Pen and Input Devices

12. Networking Mobile Computers

Networking Without Wires
Connecting to a Wireless Network
Working with Offline Files

Labs

Lab 1: Installing Windows Vista

Verifying Hardware Requirements
Installing Windows Vista from DVD

Lab 2: Upgrading to Windows Vista Ultimate

Upgrading from Windows XP to Windows Vista Ultimate
Upgrading from Windows Vista Business to Windows Vista Ultimate

Lab 3: Applying Desktop Images

Booting to the Windows Pre-Installation Environment
Applying an Image from the Network
Verifying Desktop Image Deployment

Lab 4: Preparing for Remote Troubleshooting

Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely

Lab 5: Troubleshooting Windows Vista Startup Problems

Gathering System Information and Developing a Plan of Action
Implementing the Proposed Plan of Action
Clean Booting Windows Vista

Lab 6: Configuring Devices

Managing Device Drivers

Lab 7: Troubleshooting Hardware

Gathering Customer Information and Developing a Plan of Action
Resolving a Printing Problem
Checking for Signed Device Drivers

Lab 8: Sharing Files Using Windows Vista

Sharing Data with Others
Managing Files

Lab 9: Configuring Remote Access

Configuring a VPN

Lab 10: Networking Mobile Computers

Configuring a Wireless Network
Troubleshooting a Connection to a Wireless Network

Lab 11: Troubleshooting Networks

Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem

Lab 12: Configuring User Account Security

Requesting an Application to Run Elevated One Time
Marking an Application to Always Run Elevated
Configuring User Account Control Panel

Lab 13: Configuring Network Security

Configuring Windows Defender
Configuring Windows Firewall

Lab 14: Troubleshooting Security-Related Issues

Gathering Customer and System Information and Developing a Plan of Action
Implementing a Plan of Action
Additional Security Checks

Lab 15: Maintaining and Optimizing Windows Vista

Monitoring General System Activity by Using Resource Overview
Viewing System Stability by Using Reliability Monitor
Configuring Windows Update
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
Viewing and Interpreting Reports in Performance Monitor

Lab 16: Maintaining and Optimizing Windows Vista

Monitoring General System Activity by Using Resource Overview
Viewing System Stability by Using Reliability Monitor
Configuring Windows Update

Lab 17: Configuring and Troubleshooting Windows Vista Media Applications

Configuring Windows Media Center
Configuring Windows Media Player
Troubleshooting Windows Media Player

Lab 18 : Configuring Windows Vista Productivity Applications

Setting Up Windows Vista Productivity Applications
Configuring Windows Mail
Configuring Windows Sidebar

Lab 19: Configuring Mobile Computers

Configuring a Sync Partnership for a Mobile Device
Configuring Power Options

Lab 20: Configuring a Windows Vista Tablet PC

Configuring the Tablet PC Settings
Configuring Pen and Input Devices

Lab 21: Networking Mobile Computers

Configuring a Wireless Network
Troubleshooting a Wireless Network
Using Offline Files

Classroom Dates and Locations

Date	Location
Dec 13 - 17, 2010	Vancouver, BC	Register
Dec 13 - 17, 2010	Calgary, AB	Register
Jan 17 - 21, 2011	Toronto, ON	Register
Jan 17 - 21, 2011	Ottawa, ON	Register
Jan 17 - 21, 2011	Montreal, QC	Register
Mar 28 - Apr 1, 2011	Vancouver, BC	Register
Mar 28 - Apr 1, 2011	Calgary, AB	Register
May 30 - Jun 3, 2011	Toronto, ON	Register
May 30 - Jun 3, 2011	Ottawa, ON	Register
May 30 - Jun 3, 2011	Montreal, QC	Register