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Business Service Management (BSM) is a relatively new term/buzzword in the IT management community. This webinar session is aimed at informing what BSM is and what it isn't. It describes BSM benefits, where the term comes from, why you need to know about it, which types of IT organization can benefit from using it and how to get started.
Business Service Management
Presenter
Dr. Hank Marquis
Hank Marquis, Ph.D., FBCS CITP, is a Chartered IT Professional, Certified IT Services Manager, and Fellow of the British Computer Society. Dr. Marquis is a well-known practitioner, author and lecturer. Dr. Marquis is the BSM Practice Leader at Global Knowledge where he is responsible for BSM strategy -- developing business-aligned IT management solutions for global clients. He has published many articles and books and delivered dozens of conference presentations and workshops. He is an APMG Examiner, EXIN Accredited Trainer Council member, Senior Member of the American Society for Quality, and holds certifications in ITIL, ISO-20000, Six Sigma, COBIT and Project Management. Previously, Dr. Marquis held roles of CIO, CTO, Sr. Analyst, and Director of ITSM Consulting.
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