Business IT alignment is the #1 goal cited by IT managers year after year, yet it is seldom achieved. Many IT Service Management (ITSM) projects also fail - at times spectacularly. Why? The reason for both, and how to succeed, are the topics of this BrightTALK and Global Knowledge web seminar. Join subject matter expert Hank Marquis as he explains the four steps to Business IT Alignment:

• Define your IT services
• Value your IT services
• Measure your IT services
• Justify resource allocations

Please note: because this web seminar was co-produced by Global Knowledge and BrightTALK, you will be asked to register with both companies before viewing the presentation.