The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. A study in 2006 showed that about 30% of IT organizations were using ITIL; a 2008 follow-up survey puts the count at 80%. This Webinar describes ITIL's benefits and history, as well as why you need to know about it, which types of IT organization can benefit from using it, and how to get started.