In this On Demand Web Seminar, Global Knowledge instructor Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses the importance of emotional intelligence-which is broadly defined as how people handle themselves and their relationships. She explains how EI can help you pursue your goals, improve your persuasive abilities, and be more effective in your professional life. As well, you'll learn about the competencies associated with having a high Emotional Intelligence Quotient and how you can attain them.

Seminar Highlights

• Defining Emotional Intelligence (EI)
• What EI Can Do for You
• Emotional Intelligence Quotient (EQ)
• EI Competencies
• EI Makes a Competitive Difference in IT
• Emotional Intelligence Domains
• K-A-B Competency Model
• EQ in your Workplace
• How to Improve EQ
• When to Use Emotional Intelligence
• Summary